Training Terms & Conditions


1. General Booking Information

1.1. We are unable to reserve a place for any persons onto a course until either full payment or a deposit has been received and the place has been confirmed to you by us. 1.2. Tracie Giles Ltd reserves the right to re-allocate the course place to another delegate if fees are not paid in time. The option to transfer courses can only be used once with an admin fee of £50 applicable, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days’ notice given for the cancellation.

1.3. By booking onto a training course with a deposit payment or full payment, you are acknowledging that you have read and understood the terms and conditions herein. 1.4. All confirmed delegates will receive a booking confirmation. If you do not receive your booking confirmation let us know so we can confirm that there are no problems. 1.5. The company reserves the right to decline any application for enrolment on a training course. 1.6. It is required for all beginners and conversion courses that candidates must purchase a device through Tracie Giles Ltd before the commencement of the course. Trainees are permitted to bring their own device to advanced training courses if confirmed prior to commencement of the course. 1.7. If there are other pre-requisites for a particular course, by booking on that course you warrant that you fulfil all of these pre-requisites. Refunds will not be given where you have failed to meet the pre-requisites or you have falsely declared that you meet the pre-requisites, for example completing the 120 hours pre-study. 1.8. All courses include manuals and refreshments unless otherwise stated.

2. Payments and Deposits

2.1. Deposits can be paid by cash, credit or debit card or bank transfer. 2.2. Deposits are non-refundable unless Tracie Giles Ltd cancel the course. 2.3. All remaining course balances must be settled at least one week before commencement of the

course (including device purchase payments). 2.4. We are unable to allow delegates to start a training course unless course fees have been paid for in full. 2.5. Where courses require pre requisite learning, reading or research your training begins from the date that you receive your manual. In this instance any fees paid will be non-refundable under our cancellation terms. 2.6. The cost of the Beginners, Conversion and Intermediate courses are subsidised by the purchase of a device/ device package. If a trainee does not wish to purchase a device alongside partaking in the course, the cost of the course will increase as specified by the current pricelist.

3. Examination Fees and Re-sits

3.1. Course and examination fees are payable whether or not you pass a particular examination or receive a particular certificate. Refunds will not be given to delegates who fail examinations or are not competent to receive a certificate.

3.2. Delegates will be given the option to re-sit examinations at the next available opportunity as long as there are spaces available to re-sit that examination. 3.3. Additional examinations will incur an extra examination fee which will be charged at the normal rate for that examination.

3.4. Delegates must be registered for examinations with the appropriate awarding body (Tracie Giles Ltd/VTCT) prior to sitting the exam. This can range from 24hrs for online exams to 8 weeks for written exams. 3.5. If you book to undertake a training course with us, which involves an examination and you have booked after the awarding bodies registration cut off time, you will be entered for the examination at the next available opportunity. Under certain circumstances you may pay a late registration fee to allow you to sit the exam.

3.6. VTCT is a separate company to Tracie Giles Ltd and they dictate the structure of their board examinations. Tracie Giles Ltd cannot be held responsible for how VTCT choose to assess their qualifications including increasing the number of assessment days.

4. Exam Results

4.1. Where exams are not under the influence of awarding bodies we aim to distribute certificates within 90 days maximum. 4.2. Where examination results are carried out by an awarding body, there may be a delay in receiving the examination result especially in the case of written papers.

4.3. Trainees will receive a Certificate of Attendance at the end of their course. A portfolio of individual case-studies should be compiled within 3 months of course completion and sent to Tracie Giles, 24 Beauchamp Place, Knightsbridge, SW3 1NH to determine whether or not they have achieved their TG Tier certificate. Once this has been achieved, they will be permitted to use only the TG Tier logo that has been achieved.

5. Cancellations

5.1. For your security we will not accept cancellations by phone, text or social media. If you wish to cancel or postpone a training course you must indicate in writing or via email. Cancellations will only be accepted during our opening hours and not at evenings, weekends or Holidays. 5.2. If you cancel the training course booking within 14 days of the start date of the course and/or at a time where we are unable to reallocate the booking to another delegate then you will be liable for the full course fees including VAT.

5.3. Companies may substitute an alternative delegate generally for no extra charge, however there may be an additional exam fee to pay if the previous candidate has already been registered. 5.4. Rather than cancel a training course, you may wish to postpone until another date. We will allow postponing only once with at least 21 days prior notice from the course start date and is liable

for a £50 administration fee. The total cost of the course will also need to be paid in full and this will not be refundable. Further cancellation of the same course will result in losing all monies paid to date. 5.5. Tracie Giles Ltd reserves the right to cancel, re-schedule or vary any course or part of a course due to insufficient numbers, reasons beyond control or changes in regulations. If this were to happen and you are unable to meet the new schedule we will refund any money paid for the course. 5.6. Where Tracie Giles Ltd cancels a training course we will not be held liable for transportation, accommodation, loss of earnings or any other associated costs.

6. General

6.1. Whilst delegates are on the premises they are obliged to abide by all Health and Safety policies that are in place. Tracie Giles Ltd will not be held liable for any self-inflicted needle stick injuries.

Where a delegate is disruptive to other delegates, breaches health and safety guidelines or appears to be under the influence of drugs or alcohol or endangers themselves or others, we reserve the right to ask that candidate to leave the premises. Candidates that are asked to leave the course for the above reasons will not be entitled to a refund.

6.2. Tracie Giles Ltd does not accept responsibility or any liability for delegates belongings whilst they are on site. This includes personal equipment and vehicles which are brought onto the premises entirely at the owner’s risk. 6.3. Tracie Giles Ltd reserve the right to ask any candidate to leave the course if they arrive excessively late or miss any part of the course, if it is believed that they will not be able to pass the course because of this. The full course fees will remain payable and a refund will not be possible. 6.4. We are not responsible for any emails that you do not read on time that relate to your course, changes or cancellations.

6.5. Trainers reserve the right to ask students to complete a written, oral exam and/or case studies. This is at their discretion and to keep standards high. 6.6. Certificates can be replaced. There is a fee of £25 per certificate to cover the cost of reprinting, postage and searching the student database for information. Payment is made at the time of ordering your certificate. Certificates will say ‘Duplicate’ on them.

6.7. Prices can be altered at any time to reflect costs of training. Old prices will only be honoured at the discretion of Head Office. Discounts are only honoured at the time of the promotion, past discounts found online will not be accepted. Please contact your trainer to ask about any current offers. We are not responsible for old pages being found online and we do not provide training anywhere other than at our registered training schools at Unit 9, Hounslow Business Park, Alice Way, Hounslow, TW3 3UD and 24 Beauchamp Place, Knightsbridge, SW3 1NH. The prices of Tracie Giles Ltd training and products sold (whether our own or another brand) are totally independent and may change due to fluctuations in exchange rate. You will not be able to split payments between any other company associated with a brand that we stock and us.

6.8. Successful trainees are permitted to use the Tracie Giles name only in the capacity with which certificate they hold. For example, a person who has completed the two weeks beginners course may publicise that they hold a Tracie Giles Ltd Beginners Certificate in Permanent Make Up but not that they have been trained in the techniques exclusively owned by and individual to Tracie Giles Ltd, only IndelibeLiner. Tracie Giles Ltd does not endorse any person that has trained with the company. Tracie Giles Ltd TM is a trademarked name and cannot be used in any form of advertising and/or social media and/or job applications to promote your business in any way without express use of permission in writing by Tracie Giles herself. ‘Gloss and GoTM’ is also a trade mark belonging to Tracie Giles Ltd TM. Trainees are trained in the TG IndelibeLiner range and are authorised by Tracie Giles Ltd to use and advertise this. Trainees are authorised to use ‘IndelibeLiner’ to advertise themselves. They are not permitted to use the Tracie Giles name as self-promotion, only to state the exact course that they have completed and the certificate that they hold.

6.9. Trainees are not permitted to use images, text or logos belonging to Tracie Giles Ltd without express permission from Tracie herself. All images, text copy and logos (including those found on are copyrighted and trademarked. They are permitted to use the ‘IndelibeLiner’ logo and their Tier logo once achieved.

6.10. As part of our excellent customer service we operate an equal opportunities policy. Students will not experience discrimination on any counts. Tracie Giles Ltd will not tolerate physical or verbal abuse to any trainer at any time. Nor will we tolerate any sexism, ageism or racism or any type of discrimination of any sorts.

6.11. Tracie Giles Ltd training operates a non-smoking policy.

6.12. Mobile phones must be switched off in the training rooms at all times. 6.13. Children are not allowed in the training studio.

6.14. We will endeavour for you to work with as many models (provided by ourselves unless otherwise specified) as possible on each area (brows, eyes, lips) although you accept that numbers cannot be guaranteed and that treatments may not be evenly distributed per area. Tracie Giles Ltd will be held liable for any model that fails to show. 6.15. It is recommended for trainees to check the legislations of their local council/authorities in regards to Permanent Make Up before purchasing a device to ensure that they choose a device that is suitably compliant. Tracie Giles Ltd accepts no responsibility for the purchasing of a device that is not considered compliant by a regional authority (as legislations differ between councils) and offers a range of available devices. 6.16. Tracie Giles Ltd cannot be held liable, accountable or responsible for products that are being resold if belonging to a different brand than Tracie Giles Ltd. 6.17. All device and handpiece purchases are non-refundable once opened. It is recommended that

a device is purchased with a training course to ensure correct usage of it. Tracie Giles Ltd will not be held responsible for a technician using a device incorrectly if a device is purchased without training. 6.18. Delegates are not permitted to give out their personal details to clients of Tracie Giles Ltd (eg the models) or solicit business away from Tracie Giles Ltd that they have been introduced to through training with Tracie Giles Ltd. This is taken extremely seriously and trainees will be pursued legally if found to be doing this.

6.19. Tracie Giles Ltd is not liable for any parking tickets received.

7. Data Protection

7.1. We comply with the Data Protection Act 1998. Full information regarding how we use your data will be provided upon request.

8. Complaints and Appeals

8.1. Complaints in the first instance should be made to the trainer. If you are unhappy with the outcome then it will be taken up as per the company complaints procedure for delegates, which is available upon request. Awarding bodies will not accept complaints directly unless you have followed this process.

8.2. You agree to adhere to the correct complaints procedure. If you breach clause 8.1 and publish (or cause to be published) any defamatory statements about Us or any of Our trainers to any third parties (whether through the use of social media or otherwise) then We reserve the right to claim damages against You in defamation proceedings before the Court for such sum as we are advised to claim by Our legal advisors. You agree not to publish (or cause the publication of) Your complaint any more widely whether orally to third persons, in writing to third persons or to the world at large through the use of the internet.

9. Disclaimer

9.1. Attendance by a delegate onto a training course, even with a formal qualification certificate on completion, does not provide any guarantee of workmanship, performance, quality or status of the delegate during future endeavours. 9.2. All information provided is given in good faith and PASS will not be held responsible for actions taken by the delegate/client, any other individual or organisation as a result of the information provided during the training course.

10. Copyright

10.1. All intellectual property remain the property of Tracie Giles Ltd and any copies made of course materials, booklets or training aids will be an infringement of copyright unless agreed in writing by Tracie Giles Ltd. It is illegal to copy and/or redistribute any such materials. Prior consent must be sought before taking any pictures/videos during the training.

11. Post-Training Support

11.1. Post-training support is available for all courses for one year after course completion. We are able to give advice over the phone/via the relevant online forum and to arrange meetings at the training school. 11.2. Delegates must not contact our Trainers or staff personally either by personal phones, home addresses, e-mails or social network sites. However our staff can be contacted via our business e- mails or social media sites or on our online forum dedicate to Post-Training support or on our office phone number 02075841005.

11.3. Your course trainer, Company Directors or other individual staff members may not be able to get back to you quickly due to commitments. However other members of the team, including other trainers will be able to assist you. 11.4. Post-training support is available between Monday to Friday 10am to 6pm. There is limited

support available over the weekends and evenings, however we will try to assist where possible.

Course bookings and device purchases are made subject to and in accordance with the “Terms and Conditions” of Tracie Giles Ltd as listed here within.